**Important Notice** : Hi! To help keep your services secure, we’ve introduced Multi-Factor Authentication (MFA) for all users of the Optus Customer Management Interface (CMI). Between 12/11/2025 – 30/01/2026, all existing CMI users will be prompted to set up their account for MFA via a simple self-enrolment process the next time you log in. Please see here for a detailed guide on how to enable MFA on your account.

Wireless IP VPN

Welcome to the Wireless IP VPN Customer Management Interface (CMI). CMI is an optional service designed to manage and deliver user authentication and static IP allocation. CMI may only be accessed by the IT Manager(s) nominated by your organisation.

Username / Email
Password
Authentication type	APN Realm
APN

	First Time Login / Forgot Password

Username
One-Time Code Delivery	Email Mobile

One-Time Code
New Password
Confirm New Password